Shipping Policy

Last Updated: August 2026

Thank you for shopping at Skincare Pakistan. We are committed to delivering your orders safely and efficiently across Pakistan.

1. Order Processing

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • We reserve the right to contact customers for order verification before dispatch.

2. Shipping Coverage

We currently deliver to all major cities and regions across Pakistan through our trusted courier partners.

Delivery availability may vary for remote areas.

3. Estimated Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Areas: 3–7 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated during checkout.

Free Shipping:
Orders above PKR 5,000 qualify for free standard shipping (customize this amount if needed).

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number (where available) via email, SMS, or WhatsApp to monitor your shipment.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) in eligible areas across Pakistan.

Our team may contact you to confirm your order before dispatch.

7. Delivery Attempts

If delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, the courier may make additional delivery attempts or return the parcel to us.

Additional shipping charges may apply for re-delivery.

8. Incorrect Shipping Information

Please ensure your shipping address, phone number, and other delivery details are accurate before placing your order.

Skincare Pakistan is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number
  • Photos of the package
  • Photos of the damaged product (if applicable)

We will review your request and provide an appropriate resolution.

10. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • High order volumes
  • Other unforeseen circumstances

We appreciate your patience in such situations.